Refund & Cancellation Policy
Last updated: 28 September 2026
GRADFLIX plans are one-time payments for digital access. There is nothing physical to ship: access starts the moment your payment is confirmed.
No automatic renewals
Plans never renew or charge you again on their own, so there is nothing to cancel. When a plan ends, your account simply returns to the free plan. You keep your scores and history.
When you can get a refund
- Within 48 hours of purchase, if you are not satisfied, write to us and we will refund you in full, no questions asked. This applies once per person.
- Charged twice or charged without access: if a payment went through but your plan did not activate, or you were charged more than once, we refund the extra or failed payment in full.
After 48 hours, payments for the current plan period are not refundable, except where the law requires otherwise.
How to ask
Email gradflix@gmail.com from the address you signed in with, with your Razorpay payment ID (it is in your receipt email). We reply within 2 working days.
How long it takes
Approved refunds are sent back to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show it. Paid access ends when the refund is issued.